Privacy Policy

Introduction

Welcome to https://steel-supplies-albury-wodonga.thebestlocalpro.com (hereafter referred to as ‘Steel Supplies Albury Wodonga’, ‘we’, or ‘our’). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors and users.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://steel-supplies-albury-wodonga.thebestlocalpro.com.
  2. Any applications or services offered through our platform.
  3. Interactions via email, phone, text messages, or social media channels associated with our business.
  4. All data collected through these channels is subject to this Privacy Policy unless otherwise specified.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal data:

  1. Account Creation: When you register for an account on our site or services, we collect basic account information such as your name, contact details, and login credentials.
  2. Transactions: For purchasing our products or services, we require payment information, including card details and billing addresses.
  3. Communication: We may reach out to you via email, phone, or text for transactional updates, marketing purposes (with your consent), or to provide customer support.
  4. Website Interaction: We track user behavior on our site using analytics tools to improve our services and personalize content.

Personal Data Collection

The types of personal data we collect include:

  1. Account Details: Name, username, email address, phone number, and password hashes or tokens.
  2. Payment Information: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses.
  3. Financial Data: Transaction history, payment method preferences, and banking information (if stored for recurring payments).
  4. Purchase Data: Products purchased, quantities, order dates, and shipping addresses.
  5. Mobile Device IDs: Unique identifiers from your mobile device to personalize content and analytics.
  6. Location Data: Information about your physical location when you access our services or visit our stores (with your consent).
  7. Feedback and Reviews: Comments, ratings, and product reviews you submit.
  8. Social Media Profiles: If you choose to connect your social media accounts, we may collect information from these platforms (e.g., name, profile picture).
  9. Product Interactions: Search history, product views, and comments on our website or apps.

Cookies

We use cookies and similar technologies for various purposes:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure login and payment processing.
  2. Preference Cookies: Remember your preferences, language settings, and display options.
  3. Analytics Cookies: Track user behavior to provide insights on site performance and usage.

Users can manage their cookie preferences through our Cookie Manager or by adjusting browser settings.

Retention and Deletion

We retain personal data only for as long as necessary:

  1. Legal Requirements: We may need to keep certain data for tax, legal, or regulatory purposes, such as financial records and transaction histories.
  2. Business Needs: Data related to customer service interactions, product reviews, and support tickets is retained to improve our services.
  3. After Purposes: Once the original purpose for collecting data has passed, we securely delete or anonymize it unless required otherwise by law.

Security Measures

We have implemented robust security procedures to safeguard your personal information:

  1. Encryption: All data transmitted and stored is encrypted using industry-standard protocols.
  2. Access Control: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.
  3. Regular Audits: We conduct periodic security audits to identify and mitigate potential risks.
  4. Data Backup: Regular backups ensure that your information is secure in case of unforeseen events.

Children’s Privacy

We do not intentionally collect personal data from children under 18 years old. If you are a parent or guardian and believe we have collected such data, please contact us using the details provided below.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, except where we have a valid legal reason to retain it.
  4. Restriction: Limit our processing of your data under certain circumstances.
  5. Data Portability: Receive your personal data in a structured format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from discriminatory practices based on your exercise of rights over your data.
  8. Appeals and Complaints: File appeals or complaints with our privacy team or relevant supervisory authorities.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified through our website, email, or other communication channels.

Contact Information

For any questions, concerns, or data-related requests:

We value your trust in our company, and we are committed to handling your personal information with the utmost care and transparency.